Important Contact Information

REPORTING AN OUTAGE

To report an outage, contact your local service center. After hours, your call will be routed to CRC, Southern's after hours call center provider.

To shorten the duration of your call during an outage situation, and make the wait "on hold" as short as possible for other customers, please have your account information ready.

DO NOT report your outage on Facebook, Twitter or our online contact form. Outages need to be reported via telephone.

Grand Island Service Center:
308-384-2350

Central City Service Center:
308-946-2964

Hastings Service Center:
402-751-2535

Holdrege Service Center:
308-995-5112

Franklin Service Center:
308-425-6217


OBTAINING OUTAGE INFORMATION

Automated Message Outage Updates:
This hotline is utilized in the event of lengthy outages, providing automated messages with the most current information available. Follow the instructions on the message provided.
1-800-652-9809